Terms & Conditions

• Your booking is confirmed once full payment has been received.
• All prices are quoted in New Zealand Dollars and include GST unless otherwise stated.
• The hire period runs from the delivery date to the collection date.

• Our standard hire period is between 2 and 4 weeks.
• Extensions may be available subject to availability and may incur additional charges.
• If the crates are not ready for collection and an extension has not been arranged, an additional hire charge of $50 per day may apply.

• Delivery and collection are included within our standard service area.
• We will provide an estimated delivery window. Please ensure someone is available to receive the crates.
• Kiwi Crate Hire will not leave crates, dollies or other equipment unattended if no one is available to receive them.
• If we are unable to complete a delivery or collection because no one is available, access is not available, or the crates are not ready for collection, we may need to reschedule and a re-delivery or re-collection fee of $50 may apply.
• Please contact us if your delivery or collection arrangements change.

• You are responsible for the crates and equipment from delivery until they are collected.
• The crates and equipment must be used for their intended purpose only.
• Please keep the crates reasonably secure while in your care.
• Do not overload the crates, deliberately damage them or use them in a way that is likely to cause damage.
• Do not write on, paint or permanently mark the crates or equipment.
• Do not place hazardous, toxic or otherwise damaging substances inside the crates.
• On collection day, the equipment must be available, empty and accessible so that we can collect it.
• You remain responsible for the equipment even if it is handled by a moving company or another third party.

Normal wear and tear from reasonable use is expected and will not result in a charge.

If equipment is damaged, lost or missing, replacement or repair charges may apply, including:

• Crates – $35 per crate
• Dollies – $50 per dolly

Charges may apply where there is significant damage, including cracking, broken lids, permanent marker, paint, or damage caused by misuse.

Any charges resulting from damage, loss or missing equipment may be deducted from your refundable bond.

We will provide details of the charge and the reason for it before any deduction is made.

If the outstanding balance is greater than your bond, the remaining amount will be your responsibility.

• A refundable bond of 35% of the hire fee, before GST, is charged at the time of booking.
• The bond is held to cover missing or damaged equipment, additional hire charges, failed collection charges or other outstanding amounts.
• Once the equipment has been returned in satisfactory condition and there are no outstanding charges, the refund is initiated back to the original payment method within 3 working days of collection.
• The time taken for the refund to appear in your account depends on your bank or card provider.
• Where deductions apply, the remaining balance will be refunded.

• You may cancel your booking up to 48 hours before the scheduled delivery time and receive a full refund.
• For cancellations made within 48 hours of the scheduled delivery time, please contact us as soon as possible. Any refund will take into account reasonable costs already incurred in preparing or arranging your booking.
• If Kiwi Crate Hire is unable to fulfil a booking, we will contact you and offer an alternative arrangement or refund the amount paid.
• If we are unable to deliver as agreed due to circumstances within our reasonable control, we will contact you as soon as possible to arrange an alternative delivery time. Where a suitable alternative cannot be arranged, you may cancel the affected booking and receive a refund of the amount paid.

• If you need to change your delivery or collection date, address or hire period, please contact us as early as possible.
• Changes are subject to availability and may incur additional charges where they result in additional delivery, collection or hire costs.

• Crates and dollies are designed to be used sensibly and for their intended purpose.
• You are responsible for packing, lifting, stacking and transporting your items safely, and for ensuring crates are not overloaded.
• Kiwi Crate Hire is not responsible for loss or damage resulting from misuse, except where liability cannot legally be excluded.

Nothing in these Terms & Conditions excludes or limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.

Personal information collected in connection with your booking is handled in accordance with our Privacy Policy and applicable New Zealand privacy law.

If you have any questions about your booking or these Terms & Conditions, please contact:

• Kiwi Crate Hire
• Christchurch, New Zealand
• Phone: 0800 4 CRATES
• Email: support@kiwicratehire.co.nz