Privacy Policy

When you make a booking, contact us or use our website, we may collect information such as:

• Your name.
• Email address.
• Phone number.
• Delivery and collection addresses.
• Booking and hire details.
• Payment and transaction information.
• Communications you have with us.
• Basic website usage and technical information, such as your device, browser and website analytics data.

We only collect information that is reasonably necessary to provide our services and operate our business.

We may use your personal information to:

• Process and manage your booking.
• Arrange delivery and collection.
• Contact you regarding your hire.
• Process payments, bonds and refunds.
• Provide customer service.
• Manage lost or damaged equipment.
• Maintain our business and accounting records.
• Improve our website and services.
• Comply with our legal obligations.

We may send you marketing communications where you have consented to receive them or where otherwise permitted by law. Marketing communications will identify Kiwi Crate Hire as the sender and provide a clear way to unsubscribe. You can withdraw your consent to marketing communications at any time.

• Online payments are processed through secure third-party payment providers, such as Stripe.
• Kiwi Crate Hire does not need to store your complete credit or debit card details in order to process your booking.
• Payment providers may collect and process information in accordance with their own privacy and security policies.
• Where a bond or other payment is refunded, the refund will generally be processed back to the original payment method used for the booking.

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate Kiwi Crate Hire, including providers assisting us with:

• Payment processing.
• Website hosting and booking systems.
• Email and communications.
• Delivery and collection.
• Accounting.
• Website analytics.

We may also disclose information where required or permitted by New Zealand law.

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve our services.

Your browser may allow you to block or delete cookies, although some website functionality may be affected.

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected or where we are required to retain it by law.

If a privacy breach occurs, we will assess and respond to it in accordance with the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.

You have the right to request access to personal information we hold about you and to ask us to correct information you believe is inaccurate.

To make an access or correction request, please contact us using the details below.

Some of the third-party services we use to operate our website, booking system, payments or communications may process or store information outside New Zealand.

Some service providers we use may store or process personal information outside New Zealand. Where the Privacy Act 2020 applies to an overseas disclosure, we will take reasonable steps to ensure the information is protected in accordance with our obligations under the Act.

We may update this Privacy Policy from time to time. The latest version will be published on our website with the date it was last updated.

If you have questions about this Privacy Policy, would like to access or correct your information, or have a privacy concern, please contact:

• Kiwi Crate Hire
• Christchurch, New Zealand
• Phone: 0800 4 CRATES
• Email: support@kiwicratehire.co.nz